Delhi Chief Minister Arvind Kejriwal on Wednesday launched the “Faceless Transport Services” program that will provide Delhi residents with the benefit of 33 transport documents online without visiting a regional transport office (RTO).
With this move, the government has pushed online 95% of all travel-related paperwork and has allowed the state to shut four of its busiest transport offices in Sarai Kale Khan, IP Depot, Vasant Vihar, and Janakpuri.
On Wedneday, Delhi Chief Minister Arvind Kejriwal launched the much-awaited service from the IP Depot RTO, after which he and state transport minister Kailash Gahlot locked the gate of the office, a symbolic gesture to announce the closure of the center. Delhi has now become the first city in India to make all transport-related services online.
Kejriwal on Wednesday said that their government took this revolutionary step in order to save people’s time and fees that agents in the RTOs took. This new system has eradicated the need for agents and the corruption possibilities.
According to the Delhi Transport Department website, the physical interaction will only be used for the driving test and fitness test. Other than that, all other essential transport-related documents like registration certificates or learner’s licenses, or other services will be available online to the applicants.
How to apply: People can fill online applications using their Aadhar number. An OTP will be sent to the linked phone number and will be used as an e-KYC of the applicant. All documents will be digitally signed by the authorities and applicants and delivered either through post or electronically.
In case of assistance, applicants can also call the Delhi government’s doorstep service delivery helpline number (1076). Other than this, three deputy commissioners in Dwarka, Surajmal Vihar, and Sarai Kale Khan will also address complaints or any grievances registered.
Though the MLO offices have been closed for public dealing, the premises will serve as facilitation centers for the people who lack access to file online applications.
Ashish Kundra, commissioner of Delhi Transport also mentioned that their department has set up a Whatsapp chatbot to assist daily travelers or commuters. All the details regarding the same are put on the department’s website (transport.delhi.gov.in).